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Aviva apologises for sending confidential information to the wrong people

Insurance company Aviva sent policy holders pension plans that were relating to other people, in a blunder at the end of last week.

Britain’s biggest insurance company has asked customers to destroy or return the misdirected letters, which all contain annual bonus information and expected reward on retirement.

Aviva ought to be asking themselves serious questions about their data protection practises following this major blunder. In the meantime, a letter of apology has been sent by the company’s ‘Customer Experience Director’ Hugh Hessing, to each affected person.

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