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ICO statement on unwanted marketing calls and text messages

The ICO now has the power to issue a monetary penalty for serious breaches of the Privacy and Electronic Communications Regulations. The powers allow us to issue the worst offenders with a monetary penalty of up to £500,000. The ICO currently has a team dedicated to enforcing these Regulations and is actively pursuing specific cases.

In March this year, the ICO introduced a web based form that allows individuals to report their concerns. So far around 12,000 individuals have responded and the ICO is using this information to trace the companies responsible for making these unwanted calls and to build up a picture of how this industry is operating.

The ICO is actively pursuing organisations that are the subject of frequent complaints, yet claim to only contact individuals with their consent. We are asking these organisations to provide us with proof that they are complying with the law.